Green Industry Organizational Chart

In the Green industry, every company is different and the roles they utilize can vary drastically. An Account Manager, for instance, can be responsible for vastly different things from one company to another. While we are supportive of every company doing things the way that works for them, we do have an idealistic Organizational Chart, which we have found brings systemized organization to landscaping companies like yours.

Account Manager

The Account Manager role is responsible for managing client relationships. Individuals in this role are responsible for:

Operations Manager

The Operations Manager role is responsible for setting frontline employees up for success on-site. Individuals in this role are responsible for:

Project Manager

The Production Manager role is responsible for both setting frontline employees up for success on-site and managing the client relationship. While this may seem like more responsibility, typically a company is only managing a handful of construction projects at one time. While the Maintenance division includes several more client relationships and typically more frontline employees. Individuals in this role are responsible for:

Operation/Project Coordinator

The Coordinator role is an optional role, suggested for companies who have outgrown having only one Project or Operations Manager. Rather than adding a second one and dividing jobs and employees between the two, we suggest adding this role. Individuals in this role are responsible for Scheduling and Purchase Receipt management, solely based on the Operations/Project Managers direction.

When this role is used, the Project/Operations Manager would be solely focused on frontline team training and performance. Hence, the Coordinator is an in-office role, and the Project/Operations Manager is more of a hands-on field position.

If your company is struggling to identify responsibility per individual, this may be a place to start. Depending on the revenue size of your company, the ratio of Maintenance to Construction and Commercial to Residential are all variables which can help you determine if a Coordinator role is necessary. Whether you follow this exactly or not, the key is defining each role and what responsibilities fall under that role. This allows everyone to be held accountable for their own tasks, and relief the team of overlapping responsibility and confusion. If you’re interested in discussing this with a Two Twelve consultant further, please contact us today. We would love to help you develop and implement an Organizational Chart, specific to your companies’ systems and processes.